Training courses
- Customer Service
customer service - sales to retails
- sales to wholesalers
- sales to retails chains
- export sales
- B2B- business to business
- negotiations
- reporting systems; creating and implementing
- others
- Sales skills
- active listening
- questioning
- the role of sales representatives
- tasks of the sales representatives
- presentations
- business interview
- business review
sales benefits- overcoming objections
- sales closings
- figures at work
- merchandising
- margin-commission
- stock & order
- human styles
- sales promotion
- Presentation skills
- formal presentation
- the structure
- tools
- non-verbal behaviour
- styles of presentation
- Interpersonal Communication
- types of communication
- communication barriers
- active listening skills
- questions "follow-up questions"
- reading body language
- fit to the caller
- Strategic analysis
Training is based on actual customer data. We use the own-designed it application, where participants carry out a strategic analysis. AS an outcome of the analysis, there are proposals operational and strategic actions, which, if the client chooses, they can be implemented.
- Managing the shop
- influence the outcome of the shop
- analysis of financial indicators; product portfolio analysis
- personnel management, store management, store space
- distribution of goods in the shop
- principles of exposure and promotion of standard
- promotion effectiveness
- implementation of customer service standards - prepare and implement the Book of Customer Service Standards
- "Mystery Shopper" - service on request
- Employee Management
- Planning work
- Organize your tasks, resources, tools
- Motivating employees, non-financial motivation tools
- Control
- Management styles - a test for participants
- difficult conversations with employees - feedback and counseling
- Roles in the team - your team test
- Crisis management and conflict in the team
- Building an effective team
- Management by objectives
- The principles of management by objectives
- Linking global business objectives with the objectives of department
- Individual styles of management and process optimization
- Goals and how to set up
- Setting up quantitative and qualitative targets; reconciliation process objectives
- Difficulties in setting up objectives; how to execute objectives
- Evaluation of an employee as part of management by objectives
- Feedback and the process of management by objectives
- Disruption of the process of management by objectives
- Delegation and its rules
- Empowerment as a motivational and development tool
- Increasing the capacity of employees
- Leadership
- Manager and Leader
- Management styles, leadership
- The nature and role of communication in the management of staff
- Team Leader
- Natural methods of creating a manager of a team leader
- Burn-uout Manager - Individual Test
- Crisis management and conflict in the team
- The methods of conflict resolution
- The approach to the conflict - a test for participants
- Negotiation - different levels
We are able to prepare for customer tailored program taking into account the negotiations competencies among employees. For training are also welcome Buyers professionally active in various industries, to practice new skills in a situation of immediate reality.
The way and form of conducting training is always prepared in advance with the manager of your line managers or training department. The training we deliver is of highest quality and supported by the audio visual means.
The training may take the form of:
- Lecture
- Training
- On-the-job training
- Individual coaching
- Multimedia presentation
- Movie
- Case studies
- Business interview simulations
- Facilitation
- Tests
- Negotiation games
- Content related assessments
- Role plays
